The Guide for Consumers: Seeking Compensation is published by the Joint Forum of Financial Market Regulators.
The guide outlines where you can turn to for help if you believe that you have lost money because of an error, disagreement or the possible misconduct of your representative or financial company. For example, your account was mishandled, or you were given inappropriate advice or misleading information. The guide also provides information about compensation funds that may protect you if the financial company you deal with goes bankrupt.
The organizations listed in this guide can provide information about your options, and may also assist you in seeking compensation from a representative or financial company registered in Canada. However, they cannot help recover losses resulting from changing market conditions.
Seeking compensation - A guide for consumers
While this guide attempts to provide comprehensive information, it does not cover all financial products. If you purchased a different type of financial product, some of the information provided in this guide might still be helpful to your situation.
This guide is not intended to provide investment, financial, accounting, legal, tax or other professional advice and should not be relied upon or regarded as a substitute for such advice. The Joint Forum of Financial Market Regulators cannot provide financial advice or legal advice, and does not recover money for consumers.
The Joint Forum was founded in 1999 by the Canadian Council of Insurance Regulators (CCIR), the Canadian Securities Administrators (CSA), and the Canadian Association of Pension Supervisory Authorities (CAPSA). It also includes representation from the Canadian Insurance Services Regulatory Organizations (CISRO).